Privacy Policy – HomeAway UK

Effective Date: 02.03.2021

At HomeAway UK, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

1. Information We Collect

When you use our platform, we may collect:

• Personal Information: Name, email, phone number, address, date of birth.

• Booking Details: Travel dates, property information, payment information.

• Device Information: IP address, browser type, device identifiers.

• Usage Information: Pages visited, features used, preferences.

• Communications: Messages between you and property owners or customer support.

2. How We Use Your Information

We use your personal data to:

• Process bookings and payments.

• Communicate with you about reservations or support requests.

• Provide personalised recommendations and services.

• Improve and optimise our platform and services.

• Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

• Property Owners: To facilitate your booking.

• Service Providers: Payment processors, IT providers, analytics companies.

• Legal Authorities: When required by law or to protect our rights.

• Affiliates: As part of the VRBO/HomeAway family for business operations.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functionality.

• Analyse usage patterns and improve user experience.

• Deliver relevant advertisements and offers.

You can adjust your cookie preferences via your browser settings.

5. Data Retention

We retain personal data as long as necessary to:

• Provide services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

6. Data Security

We implement security measures to protect your data, including:

• Encryption of sensitive information.

• Secure payment processing.

• Access controls and employee training.

While we strive to protect your data, no system is 100% secure. Use the platform at your own risk.

7. International Transfers

Because we operate globally, your data may be processed outside the UK, including in the European Union and the United States, in accordance with applicable data protection laws.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Request corrections.

• Request deletion (where applicable).

• Object to certain processing.

• Withdraw consent where consent has been given.

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Our platform is not directed at individuals under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

11. Contact Us

If you have questions or concerns regarding this policy or your personal data:

HomeAway UK Privacy Office
Email: contact@homeaway.rent

Have questions?
Visit our Help Center or contact our 24/7 support team for assistance anytime.